Privacy First

Privacy Commitment

SmartLabty respects your privacy and handles your data with care. We implement robust security measures and transparent policies to maintain trust.

2026-01-10
SmartLabty Pte Ltd
10 Choa Chu Kang Avenue 4, Singapore, 68
support@smartlabty.pro

Foundation of Privacy Practices

Definitions

This section clarifies key terms used throughout our privacy policy to ensure transparency and understanding.

Personal Data refers to any information relating to an identified or identifiable individual, including but not limited to name, contact details, and usage data.
Processing denotes any operation performed on personal data such as collection, storage, modification, or deletion.
User means any individual who accesses or utilizes SmartLabty's platform and services.
Service encompasses all functionalities and offerings provided by SmartLabty through our marketplace platform.
Cookies are small data files stored on a user's device to help recognize returning users and facilitate website functionality.

Data Collection

SmartLabty collects various data types necessary to operate and improve our AI-powered smart devices marketplace.

Categories of Collected Data

User-Provided Information

Information that users supply directly when interacting with SmartLabty services includes:

  • Personal identification details such as name, email address, and postal address.
  • Account credentials including usernames and passwords.
  • Payment and billing details required for transactions.
  • Communication content submitted via support or enquiry forms.
  • Preferences and settings configured for personalized experiences.
  • Feedback and reviews provided for products and services.

Automatically Collected Data

Certain information is gathered autonomously as users navigate and utilize our platform to optimize service delivery:

  • Device identifiers and metadata that help recognize unique hardware accessing the platform.
  • Usage patterns including page visits and interaction frequency.
  • IP addresses and geolocation data to enhance localization and security.
  • Cookie data facilitating streamlined user experiences and session management.
  • Browser type and version for compatibility adjustments.
  • Error reports and diagnostics to troubleshoot platform issues effectively.

Data Received from Third Parties

SmartLabty may obtain information from external sources to enrich user profiles and improve service quality:

  • Trusted payment processors providing verified transaction information.
  • Analytics providers delivering insights into user engagement and platform performance.
  • Marketing partners assisting in delivering tailored promotional content.

Use of Collected Data

Purposes for Which We Use Your Data

Collected data assists SmartLabty in various essential functions to serve our users better:

  • To provide, maintain, and enhance our marketplace platform and services.
  • To process transactions securely and efficiently.
  • To personalize user experiences and recommend relevant smart devices.
  • To communicate important updates, promotions, and service information.
  • To analyse usage trends and improve system functionality.
  • To maintain platform security and detect fraudulent activities.
  • To comply with legal obligations and resolve disputes.
  • To respond to user inquiries and provide customer support.

Legal Basis for Processing

SmartLabty processes personal data pursuant to applicable laws and legitimate operational needs:

Cookies and Tracking Technologies

SmartLabty uses cookies and similar technologies to ensure website efficiency and personalise user experiences.

Our platform employs session cookies, persistent cookies, and third-party cookies to manage functionality and analysis.

Cookies are categorized into strictly necessary, performance, functionality, and advertising types reflecting their purpose.

Users may adjust browser settings to control cookie preferences, although disabling certain cookies might affect functionality.

For comprehensive details, please visit our full Cookie Policy at SmartLabty.pro.

Data Sharing Practices

SmartLabty limits data sharing to trusted entities essential for service provision and enhancement:

  • Service providers assisting with hosting, payment processing, and customer support.
  • Regulatory authorities when required by law or to enforce legal rights.
  • Business partners collaborating on promotional and operational initiatives.
  • Security experts engaged to detect and prevent malicious activities.
  • Third-party analytics services to better understand user behavior and platform usage.
  • Potential acquirers or supporter subject to confidentiality agreements during business transitions.

International Data Transfers

Data may be transferred or accessed across borders due to the global nature of our services, including servers located outside Singapore.

SmartLabty implements adequate safeguards such as standard contractual clauses and ensures compliance with applicable data protection requirements during such transfers.

Data Storage and Retention

Retention of Personal Data

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy and comply with applicable legal obligations.

Account information is preserved for the duration of active user engagement and for a reasonable period thereafter to handle future service needs.

Communications and support correspondences are stored to ensure continuity of support and service quality.

Access and activity logs are maintained to enhance security and contribute incidents.

Upon account closure or user request, personal data is deleted or anonymized, barring any legal requirements to retain it longer.

Security Measures

SmartLabty applies robust technical and organizational measures to protect user data from unauthorized access, alteration, disclosure, or destruction.

  • Encryption of sensitive data during transmission and storage.
  • Regular security audits and vulnerability assessments.
  • Access controls limiting data availability to authorized personnel only.

User Rights

Your Privacy Rights

Users have the right to manage their personal data in alignment with applicable laws:

  • Access to personal data held by SmartLabty upon request.
  • Request correction or update of inaccurate or incomplete information.
  • Request deletion or restriction of data processing under certain conditions.
  • Object to processing based on legitimate interests or direct marketing.
  • Withdraw consent previously given, where processing is based on consent.
  • Request data portability for information provided in a structured electronic format.
  • File complaints with relevant supervisory authorities regarding data handling practices.
  • Be informed of any data breaches that might impact user privacy.

Exercising Your Rights

To exercise your rights, please contact us through the details provided. We commit to assisting you in a timely and transparent manner.

support@smartlabty.pro

We strive to respond to valid requests within a reasonable timeframe, typically within 30 calendar days.

GDPR Compliance

Although based in Singapore, SmartLabty acknowledges GDPR obligations for data subjects located in the European Economic Area.

  • Providing transparent information about data processing activities and individual rights.
  • Ensuring lawful bases for processing and implementing appropriate safeguards for data protection.
  • Users can access, rectify, and request deletion of their personal data processed by SmartLabty in compliance with applicable data protection laws.
  • SmartLabty implements appropriate technical and organizational measures to ensure data security and protect user information from unauthorized access.
  • Users have the right to withdraw consent for data processing at any time without affecting the lawfulness of processing based on consent before its withdrawal.
  • SmartLabty processes personal data solely for purposes disclosed in this privacy policy and does not keep data longer than necessary.

The Personal Data Protection Commission (PDPC) of Singapore oversees compliance with data protection regulations affecting SmartLabty’s operations.

Other Data Protection Rights

Marketing Communications

We may send you promotional material about our products and services via email or SMS. These communications are only sent with your consent and include options to opt out.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any message or contacting us directly.

Children's Privacy

SmartLabty’s services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.

Links to Third Party Websites

Our site may contain links to external websites that are not operated by SmartLabty. We are not responsible for the content or privacy practices of these third parties.

Changes to This Privacy Policy

SmartLabty may update this privacy policy periodically to reflect changes in practices or legal requirements. Continued use of our services constitutes acceptance of these changes.